FREQUENTLY ASKED QUESTIONS
Our products are high quality and inspired.
LUX RACK was designed to get you the most popular designer looks, apparel items, and accessories in the world, in the safest way possible!
We manufacture and curate the best selection of the Highest Quality Made Inspired clothing, bags, shoes, jewelry & more, Up to 90% off Retail.
We manufacture and ship your beautiful items from our overseas warehouses, to save you thousands of dollars on your luxury purchases with us.
Yes! All orders placed on our site are eligible for a refund! See the Refund Link for more details.
Yes! See our refund policy then contact us directly to begin an exchange.
All orders are delivered in 9-12 business days from shipment/tracking email. See our 'Shipping/Delivery' Link for more details.
All U.S. orders are shipped/tracking sent in approximately 7-9 business days after placement on our website. International orders are shipped in 10-15 business days from order placement as our international orders require additional processing. See our 'Shipping/Delivery' Link for more details.
LUX RACK firmly believes that a quality designer look, should be affordable to everyone. One of our many goals is to continue to innovate in ways that no others are willing to. By bringing all the best products into one place through our website.
Each one of our products are inspected or designed by us exclusively, and is of the Highest quality made. We have celebrity clients, and everyday fashion lovers around the world.
We guarantee you will enjoy your purchase.
Shipping within the U.S. is FREE FOR A LIMITED TIME!
Shipping outside of the U.S. is Flat Rate $9.99 per order!
Once your order is shipped, an email will be sent with your tracking number and an order tracking link, in 7-9 business days. Use this link to track your order, as it will be the most up to date information. One of our complimentary services is keeping a close eye on your order movement. Rest assured, we are monitoring your package, and guarantee its arrival to your doorstep!
Contact us immediately to investigate and resolve, email us at TheLuxRack@gmail.com. Please wait until after the required delivery timeframe to contact us, as we require for deliveries! Please note, this event is unforseen and has never occurred in the history of our service!
Our orders are expedited and shipped via international USPS mail. Tracking will be emailed upon shipment.
All orders are shipped directly from our international warehouse, and may not show online until it has been scanned in the U.S., by the United States Postal Service.
These tracking terms are normal behavior for all shipments:
'Pre-shipment Info Sent' means, that your order has arrived in the United States, and is currently at a USPS facility awaiting scanning and delivery, which will be soon.
'Label created, not yet in System' means, that your order is currently in transit by the local international postal service
Rest assured your package in in good hands, and will arrive to your location.
Alternative Tracking websites:
Orders containing multiple items may be shipped individually. You may receive one item before the next. Rest assured all items are on the way.
All online purchases/payment pages at LuxRack.com are handled with industry standard SSL secure encryption.
We take online security and protecting your information to the highest level.
Transactions conducted on this website are transmitted in an encrypted form using 256 bit Secure Sever layer (SSL) provided by one of the industry leaders since 2007.
Contact us directly to request an order change, if processed, a refund or exchange will be the only alternative.
Submit an Item Request! See the Item Request Link as we have many items in stock that are not listed on our website! We will respond with a price and placement on our site to purchase!
No Problem! Email Us directly at TheLuxRack@gmail.com to have this problem resolved! We strive for 100% customer satisfaction, and we are happy to resolve any issues with your order!
Packages are picked up by our staff in 5 business days. Funds are deposited within 7-10 business days after processing, as required by
banks for a funds transfer. An email confirmation will then be sent to you with your refund information and details.