FAST & EASY RETURNS!
Our High Quality Inspired Luxury selections can be returned for a Refund or Exchange!
We are 100% confident you will love your purchase, as we take tremendous pride
in quality checks of each shipment.
We are happy to resolve any issues with your order! Contact us directly at
TheLuxRack@gmail.com, we are happy to help immediately!
Email us for your Return Authorization, and further instructions. Return requests
must be received within 3 days after your delivery for approval.
*Returned Items are shipped to our U.S. offices for processing.
All return/exchange items must be dropped off to your local post office, within 3 business days
after our approval, to complete your request.
Packages are picked up by our staff in 5 business days. Funds are deposited within 7-10
business days after processing, as required by banks for a funds transfer.
Customers are responsible for return shipping costs. Costs paid by us to ship your items
are non-refundable. Items exclusively marked clearance or final sale, undergarments,
stockings, swim and jewelry are non-refundable or exchangeable. Regular
sale items are all eligible for a refund or exchange.
Contact us first directly to begin an exchange. See above instructions for
details, also applies to exchanges.
WHOLESALE ORDERS ONLY
It is a requirement for wholesale buyers to purchase a sample product from our catalog
first, before placing large orders, as large wholesale/repetitive
orders are non-refundable or eligible for an exchange.
Responses are received within 48-72 hours.