FAST & EASY RETURNS!
Our High Quality Inspired Luxury selections can be returned for a Refund or Exchange!
We are 100% confident you will love your purchase, as we take
tremendous pride in quality checks of each shipment.
We are happy to resolve any issues with your order! Contact us directly at
TheLuxRack@gmail.com, we are happy to help immediately!
Email us directly for your Return Authorization, and further instructions.
Return requests must be received within 3 days after your delivery for approval.
*Returned items are shipped to one of our U.S. returns processing centers*
All return/exchange items must be dropped off to your local post office within
3 business days after our approval, to complete your request.
Returns must contain original packaging/boxes & tags in original condition.
Packages are picked up by our staff in 5 business days. Funds are deposited
within 10-15 business days after processing, bank policy, not ours.
Customers are responsible for return shipping costs.
Items exclusively marked 'clearance' or 'final sale', undergarments,
stockings, travel, clothing and jewelry are non-refundable or exchangeable.
All daily regular sale items are eligible for return/exchange.
A 15% restocking fee applies to all returns,
Exchanges are FREE of Charge.
First, Email Us directly to begin an exchange and receive further instructions.
The above details/time-frames also apply to exchanges.
WHOLESALE ORDERS ONLY
It is a requirement for wholesale buyers to purchase a sample product from our catalog
first, before placing large orders, as large wholesale/repetitive
orders are non-refundable or eligible for an exchange.
Responses are received within 48-72 hours.
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